terms &
conditions.

• 1.1.1Business name: Noosh Ltd (registered in England and Wales).
• 1.1.2Registered address: 8 Portal Way, Acton, W3 6EH.
• 1.1.3Company number 15738180. VAT number 497157053.
• 1.1.4Contact: hello@drinknoosh.com; telephone 07376 920986; postal address as above.
• 1.1.5Platform: this website is operated by Noosh Ltd. Checkout and payments are provided by Shopify.

• 1.2.1By placing an order, you agree to purchase products from Noosh subject to these terms.
• 1.2.2Orders are offers and are accepted only when we send an order confirmation email. We reserve the right to decline orders for any reason.
• 1.2.3Once we confirm your order, it cannot be cancelled or altered without our consent. Please check your order carefully before confirming.

• 1.3.1All prices are stated in pounds sterling (£) and include VAT (unless stated otherwise).
• 1.3.2We accept payment by credit or debit card, Apple Pay and Google Pay through Shopify's secure checkout.
• 1.3.3Payment is taken at the time of order placement. We do not charge additional processing fees to consumers.
• 1.3.4If an error in pricing occurs, we will contact you to confirm whether you wish to proceed at the correct price or cancel the order.

Dispatch, delivery options, tracking and delays are set out in full in section 3 (Shipping & Returns). The following is a summary only.

• 1.4.1Orders normally dispatch within 1-2 working days of confirmation. We will notify you if dispatch is delayed.
• 1.4.2Standard UK delivery takes approximately 2-5 working days and costs £5.99, or is free on orders over £40.
• 1.4.3Delivery dates are estimates. We are not liable for delays caused by carriers or events outside our control.
• 1.4.4If you ask for a parcel to be left in a safe place, you accept responsibility for it once it has been delivered.

The process for returns, refunds and exchanges is set out in clause 3.3. In outline:

• 1.5.1Consumables: due to health and safety regulations, our food and beverage products (including matcha powder and ready-to-drink products) are non-returnable unless they are damaged, faulty or not as described.
• 1.5.2Non-consumable merchandise: we accept returns of unused, non-consumable products (e.g. branded accessories) within 14 days of receipt, provided they are in original packaging and re-saleable condition. Contact us to obtain a return authorisation.
• 1.5.3Refunds: once we receive and inspect returned items, we will process refunds to the original payment method within 14 days. Shipping costs are non-refundable unless the product is faulty.
• 1.5.4Return postage: customers are responsible for return postage costs unless the item is defective or we supplied the wrong product.

• 1.6.1If a product is defective or not as described, contact us within 30 days. We will offer a replacement, repair or refund in accordance with the Consumer Rights Act 2015. See also clause 3.4.
• 1.6.2In the event of a product recall, we will notify affected customers and provide instructions for return or disposal. We will replace or refund affected products at no cost to you. See also clause 3.5.

• 1.7.1Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be limited.
• 1.7.2We are not liable for any indirect or consequential losses, including loss of profit, business or goodwill, arising from the use of our website or products.
• 1.7.3Our total liability in respect of any claim arising from a product or order is limited to the price paid for that product or order.

By ordering our products, you confirm that you are at least 16 years old and understand that high-caffeine beverages should be consumed in moderation. Please consult a healthcare professional if you have underlying health conditions.

All content on this website (designs, logos, text, images) is owned or licensed by Noosh. You must not reproduce, distribute or exploit any material without our prior written permission.

These terms and any disputes arising out of or relating to them are governed by English law. The courts of England and Wales have exclusive jurisdiction.

We may update these Terms & Conditions from time to time. The date of the latest update will appear at the top. Continued use of the website after changes are posted constitutes acceptance of the updated terms.