shipping &
returns.

• 3.1.1We aim to dispatch orders within 1-2 working days of confirmation.
• 3.1.2Orders placed after 6pm will be processed the next working day.
• 3.1.3We will notify you if dispatch is delayed.

• 3.2.1Standard delivery (2-5 working days) via courier partner costs £5.99, and is free for orders over £40.
• 3.2.2We currently ship within the UK only.
• 3.2.3All delivery times are estimates. We are not responsible for delays caused by the courier, public holidays, weather or other circumstances beyond our control.
• 3.2.4We will provide tracking information where available. If you have not received your order within 10 working days of dispatch, please contact us under clause 3.6.
• 3.2.5If you request that a parcel be left in a safe place, you accept full responsibility for it once delivered.

• 3.3.1Non-returnable items: due to hygiene and safety reasons, we do not accept returns of consumable products (e.g. matcha powder, ready-to-drink beverages) unless they are defective or supplied in error.
• 3.3.2Returnable items: merchandise such as apparel, accessories or equipment may be returned within 14 days of receipt, provided they are unopened, unused, and in their original packaging.
• 3.3.3Return process: contact hello@drinknoosh.com within the return period. We will provide a return authorisation and instructions. Returns sent without prior authorisation may not be accepted.
• 3.3.4Return shipping: customers are responsible for return postage unless the product is faulty or we sent the wrong item. We recommend using a trackable service.
• 3.3.5Refunds: once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 14 days.
• 3.3.6Exchanges: we do not offer direct exchanges. If you wish to exchange an item, please return it for a refund and place a new order.

If you receive an item that is defective, damaged or not as described, please contact us within 30 days of receipt with details and photographs where possible. We will provide a replacement or refund and cover any return costs, in line with clause 1.6 and the Consumer Rights Act 2015.

In the unlikely event of a product recall, we will contact affected customers promptly and provide return instructions. We will issue a full refund or replacement for recalled items, regardless of purchase date.

For shipping or return queries, please contact hello@drinknoosh.com.