privacy
policy.

This policy explains how Noosh collects, uses, stores and protects your personal data when you visit our website, purchase products or interact with us. We process personal data in accordance with the UK General Data Protection Regulation and Data Protection Act 2018.

• 2.2.1Information you provide. When you place an order or create an account, we collect your name, billing and delivery address, email address, phone number and payment details. We also keep a record of your purchase history and communications with us.
• 2.2.2Automatically collected data. When you visit our site, we automatically collect your IP address, browser type, device information, pages visited and time spent, via cookies, web beacons and similar technologies.
• 2.2.3Third-party data. We may receive information from service providers, such as payment processors or couriers, to facilitate your purchases and deliveries.

We use your personal data to:

• 2.3.1Process and fulfil your orders, including delivery and customer service.
• 2.3.2Communicate with you about orders, products, services and promotions (with your consent where required).
• 2.3.3Improve our website and services, perform analytics, and tailor content to your preferences.
• 2.3.4Comply with legal obligations and enforce our terms.

We process your personal data on the following bases:

• 2.4.1Contractual necessity: to fulfil orders and provide services you request.
• 2.4.2Legitimate interests: to improve and secure our services, prevent fraud, and contact you about relevant products.
• 2.4.3Consent: for sending marketing communications or placing non-essential cookies. You may withdraw consent at any time.
• 2.4.4Legal compliance: to meet obligations such as tax or product safety laws.

Our site uses cookies to function, remember your preferences and analyse traffic. Non-essential cookies are used only with your consent. The types of cookies we use, and how to manage them, are set out in section 5 (Cookie Policy), in particular clauses 5.1 to 5.3.

We share your personal data with:

• 2.6.1Service providers such as Shopify, payment processors, fulfilment warehouses and couriers to process payments, deliver orders and manage our business.
• 2.6.2Analytics and marketing partners to measure site usage and deliver targeted advertising, where consented.
• 2.6.3Legal authorities if required by law, or to protect our rights and customers’ safety.

We do not sell your personal data to third parties.

Where personal data is transferred outside the UK, we ensure adequate protection by using approved safeguards such as standard contractual clauses.

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations. After this period, data will be securely deleted or anonymised.

You have the right to:

• 2.9.1Access your personal data and request a copy of the information we hold about you.
• 2.9.2Request correction of inaccurate data or completion of incomplete data.
• 2.9.3Request deletion of your personal data, or restriction of processing, under certain circumstances.
• 2.9.4Object to our processing of your data where we rely on legitimate interests.
• 2.9.5Withdraw consent for marketing communications at any time (see also clause 2.10).
• 2.9.6Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have not complied with data protection laws. To exercise these rights, please contact us at hello@drinknoosh.com.

If you opt-in to receive marketing emails or newsletters, we will send you information about our products, promotions and events. You may unsubscribe at any time using the link in each email or by contacting us under clause 2.12.

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. The latest version will always be posted on this page with the date of revision.

If you have any questions about this policy or our privacy practices, contact us by email at hello@drinknoosh.com.

Noosh Ltd, 8 Portal Way, Acton, W3 6EH. Company number 15738180. VAT 497157053.